For the eighth consecutive year, J.D. Power recognizes Clark Public Utilities for ranking highest in customer satisfaction among midsize electricity providers in the Western United States.
The J.D. Power study measures customer satisfaction with electric utilities by examining six key factors, which cover all areas of utility operations: power quality and reliability; price; billing and payment; corporate citizenship; communications and customer service. In nearly all of these categories, customers gave Clark Public Utilities the highest score in the West midsize segment.
“We’re fortunate in Clark County to be served by a public utility, owned by customers and operated at cost,” said Amboy resident Jim Malinowski, president of the Clark Public Utilities board of commissioners. “The staff takes our commitment to customer satisfaction very seriously and providing reliable, affordable electric service requires discipline across the entire organization. Our focus is on keeping expenses down and working efficiently year round.”
J.D. Power designs and finances the study, a standardized measure of satisfaction available for the electric residential utility industry. More than 102,525 residential electric utility customers throughout the U.S. responded online to the study. Based on these responses, the study compared 140 electric utility brands, collectively serving over 96 million households.
The West region covers Arizona, California, Colorado, Idaho, Montana, New Mexico, North Dakota, Oregon, South Dakota, Texas, Washington, and Wyoming. Midsize utilities in the report serve between 100,000 and 499,999 residential customers.
Clark Public Utilities is a customer-owned public utility that provides electric service to more than 189,000 customers throughout Clark County. The utility also provides water service to about 30,000 homes and businesses in the Hazel Dell, Salmon Creek, Lakeshore, Hockinson, Brush Prairie, La Center, Meadow Glade, Amboy and Yacolt areas.
More information is available at www.clarkpublicutilities.com.
