A Clark Public Utilities journeyman works near the top of an electrical pole.
Clark Public Utilities has been recognized for its customer satisfaction among midsize electricity providers in the Western United States for the 10th year in a row by J.D. Power, a marketing, consumer intelligence and data and analytics company.
The West region covers Arizona, California, Colorado, Idaho, Montana, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Texas, Utah, Washington and Wyoming.
Midsize utilities serve 100,000 through 499,999 residential customers.
To determine the winner, J.D. Power — who designs and finances the study — measures customer satisfaction with electric utilities by examining six key factors covering all areas of utility operations: power quality and reliability, price, billing and payment, corporate citizenship, communications and customer service.
“In all of these categories, customers gave Clark Public Utilities the highest score in the West midsize segment,” Clark Public Utilities stated in a news release.
“Every year since we became eligible for the J.D. Power study in 2008, ranking highest in our category has been a point of pride,” said Jane Van Dyke, president of Clark Public Utilities board of commissioners, in the news release. “Maintaining this level of customer satisfaction for 10 years in a row tells us we’re truly on the right track. The award isn’t the goal, but it’s evidence of a sincere commitment to excellence that customers experience daily.”
“This study measures how customers feel about every aspect of utility operations, from our rates, which have been the same since 2011, to the impressive reliability of the system,” Van Dyke stated. “We use the feedback from customers to identify areas where we can do even better, but after 10 years we can also see what customers truly appreciate and value. Staff’s consistent commitment to doing what’s right for each customer is what got us to this 10-year milestone.”
Clark Public Utilities provides electric service to over 194,000 customers in Clark County.
