Paula Gibson of Brush Prairie was recently awarded an Administrator’s Excellence Award from Bonneville Power Administration (BPA). The award is among the most prestigious the agency gives as a part of its 2017 Administrator’s Excellence Awards Program.
“The annual program honors employees and members of the public whose innovation, initiative, superior service or courageous acts have made exceptional contributions to BPA’s mission, the electric utility industry or the local community,” BPA said in a statement.
“These individuals represent excellence in everything they do. No matter their corner of the organization or their specific job, they all do their work in the context of a bigger picture and greater cause. They’ve truly made a difference through their tremendous contributions to BPA’s public-service mission,” BPA Administrator Elliot Mainzer is quoted in the statement as saying during the presentation last month at BPA’s Portland headquarters.
Gibson works as a transmissions sales supervisory public utilities specialist. BPA said in the release she received the award for “workplace or technology innovation for her efforts in modernizing the way transmission contracts are processed.”
“Gibson recognized the value in moving to a paperless system,” the statement reads. “Her proactive approach to process improvement eliminated the need to FedEx paper contracts back and forth between BPA and its customers — saving $50,000 a year in courier charges. Additional savings are gained through the reduction of printing supplies and staff time. The streamlined process is also expected to result in greater customer satisfaction.”